Realtor=Customer Service

When I am paying someone for services, I tend to have HUGE expectations whether is is a party clown or tree trimmer, if I have hired someone for a job, I expect that person to provide good service (well, I actually expect excellent service and I will accept good service).  To me, it is a no brainer, when someone is paying me to help them buy or sell a house, I do all that I can to not only cover the basics of:

1) Answering the phone (duh, right, but how many times do you call a professional and get voice mail EVERYTIME! or some automated system- ugh!)

2) Returning emails and text quickly

3) Doing what I say I am going to do

Again, those are the basics of what I expect from someone I hired. My true expectations run deeper because I see the bigger picture of your network. If you were to hire me, you know a ton of people, it is likely you will know someone looking to sell or buy. I want you to think of me when you talk with them- simple. That is the mindset I have when I hire someone, I expect that they will want to do all they can to win my networks’ business. So, in addition to the basics, I am looking for contractors that go a bit above and beyond. They are tricky to find, but once I find them, you can bet I send them a bunch of referrals!

What contractors have you found to be excellent?

Short sale in Willow Glen

This house at 2573 Malaga Dr. has a lot to offer with a 4th bedroom that was opened up in to an office or living room, A/C 1678 sq. ft. on 7660 sq.ft. lot with hardwood floors and dual pane windows on a great street with Booksin Elem. I was shocked to read that it was a short sale and listed at $799,000. That price just does not have the ‘short sale’ ring to it.

It was interesting to see all of us agents adjust our thinking once we realized it was a short sale. Because of the stress a short sale puts on the transaction and the time involved, the value in our minds appeared to drop.

As I was walking through this house I was listening to the agents discuss the details and I noticed the built in entertainment area and how my husband would be removing the wall to get his tv to fit.

Nice house and I recommend taking a look if you are in the market! 408 887-3225

The real estate count is up for Willow Glen!

The count is up-that is a great thing for buyers! Willow Glen has 257 properties on market. The agreed upon healthy number is 225.  From what I am hearing from other agents and clients is that there are more houses coming on market. My hypothesis is that sellers are trying to get on market before the holiday and seasonal slowdown. I know of three listings coming to market in the next few weeks and I have heard from other top producers that they all have one or two coming as well!

While on tour this week, I saw 10 houses and my pick of the week is 911 Ellis Ave. CUTE little 2 bedroom 2 bath home with a finished bonus space off the garage perfect for an office! Beautiful remodeled open kitchen with two living spaces within the 1229 sq. ft.  (it feels like 1500 or more). Both bathrooms have been updated and all the details have been attended too. WONDERFUL treelined street and steps to downtown!

All the details are covered in this house!

All the details are covered in this house!

Beautiful built in cabinets

Beautiful built in cabinets

Open house this Sunday 1:30.

What have you seen out there in real estate world?

Negotiations with relocations (nego with relo)

When a company agrees to move you or relocate you for a new career, essentially, there are two sets of buyers and two sets of sellers all working in concert to close escrow at the same time.

1) The sellers sell the house to the relocation company (seller and buyer).
2) The relocation company (now is the seller) sells it to the buyers found through the realtors marketing efforts.
3) The buyers have an agent and a transaction perspective as a buyer and often a sale of their house that effects # 1and 2 above (possible 3rd set of buyers and sellers).

It is essential to have an agent with sharp communication skills on the phone, email, fax and even texting. With that many transactions happening at the same time everyone needs to know what is happening and what needs to be done.

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Safety fair with something for everyone!

K-9 police dogs and lots of fun had by all!

It was billed as a safety fair, but I think it was more than that. We had 16 vendors from San Jose Police horse and K-9 unit as well as doing finger printing (80 children total were fingerprinted!) and Ace Hardware showing off the latest in earthquake safety to Morgan Mulitmedia bringing us the skills to make the most of your small business marketing and internet safety and local potter Kyczy Hawk with Crowded Studio selling beautiful art pieces. The event for me was like community building (getting to know your neighbors) on a networking foundation (while learning what other people offer and how they offer it).

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Willow Glen’s real estate world of RANCHERS!

10 new listings on tour in Willow Glen today and 5 of them were ranch style homes. These ranchers range (you know like, home on the range…) in price from $798,000 for a 3 bed 2 bath 1652 sq ft on Wawona to $1,099,000 for a 3 bed 2 bath 1880 sq ft. on Willow Oaks. The house on Willow Oaks has a SIX plus car garage (you could store a lot of ranch equipment there). Here is a picture:

SIX plus car garage

SIX plus car garage! Look closely you will see another building behind these front ones.

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